Business Intelligence & Social Media Measurement (Digital Marketing)

Module 8, MKTG-7546 Marketing in a Digital Environment (Digital Marketing tab), focuses on a discussion of business intelligence and the types and scope of information that can be collected from social media channels.  The discussion focuses on engagement, persuasion, retention, conversion, awareness, and advanced metric analysis (i.e., live-stream analysis, unstructured data analysis).  This module then applies these  metric components to cover:

  1. A listing of the comprehensive components included in social media management and measurement, such as workflow, social support and bridging.
  2. The differences between management, monitoring, analytics, reporting and social campaigns.
  3. Laundry list of measurable information collected from the most popular enterprise solutions.
  4. In-depth discussion of KPI’s and their primary classifications, including: fostering dialogue, promoting advocacy, facilitating support, and spurring innovation.

Social Media: Management, Training & Education

A search of the Internet vastness for social media skills produces some interesting, if not thought-provoking, results.  Professionals from all areas of life,  doctors and marketers to journalists and professional bloggers, have an opinion on  what is needed to succeed in social media.  But which ones do you believe, and, more importantly, are any of them right?

Probably.  Don’t get me wrong, while social media is a developing area (albeit, quickly) of our professional lives, there are some very smart people leveraging this technology very successfully.  But in a somewhat limited capacity based upon their perspective.  A blogger might focus on the creativity aspect. A journalist on the role of new media in a quickly evolving field.  A marketer, the focus on driving revenue through a channel that was never envisioned as such.   So, my question: how do we challenge and train future professionals to understand this technological shift and apply it to their lives?

Social Media Effectiveness: An Integrated Approach

Through an integrated approach of the entire spectrum where social media is a growing piece of the mosaic of professional life.  The Social Media Effectiveness  visualization,  which also describes in-part the new interdisciplinary social commerce minor at the University of Memphis, focuses on the drivers, principles and systems of social media.   Continue reading

Supporting Social Media – Through Personal Growth

Social Media ROI.  It seems to be as contentious a subject as Klout, which I am in favor of as they work towards making me an expert in underwater basket weaving (no one is perfect).  So if you don’t agree with measuring social media this post might not be for you.  On the other hand, if you want to talk about growing the effective use of social media, then you might want to read further.

Measurement, you see, is the glue that keeps executives’ and business owners’ sanity.  This is why they are always asking the same questions and trying to understand why they should pour untold resources into this ever-growing piece of the business pie.   And this is where we, as social media marketers or practitioners or experts or whatever you want to call us, literally ‘shoot ourselves in the foot.’

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