Module 8, MKTG-7546 Marketing in a Digital Environment (Digital Marketing tab), focuses on a discussion of business intelligence and the types and scope of information that can be collected from social media channels. The discussion focuses on engagement, persuasion, retention, conversion, awareness, and advanced metric analysis (i.e., live-stream analysis, unstructured data analysis). This module then applies these metric components to cover:
- A listing of the comprehensive components included in social media management and measurement, such as workflow, social support and bridging.
- The differences between management, monitoring, analytics, reporting and social campaigns.
- Laundry list of measurable information collected from the most popular enterprise solutions.
- In-depth discussion of KPI’s and their primary classifications, including: fostering dialogue, promoting advocacy, facilitating support, and spurring innovation.
